sERVICE COVERAGE

Service Coverage - Uknova

Service Activation & Start Date

  • When does my Uknova cover begin? Your protection starts as soon as your payment is processed. A confirmation email will be sent within minutes.
  • Do I need to do anything to activate my plan? No, activation is automatic. Your Uknova plan remains active for 12 months from the date of purchase.
  • When does my coverage end? Your Uknova coverage expires at 23:59 exactly 12 months after your purchase, unless you renew beforehand.

How Do I Request a Repair?

Contact us at:

  • Phone: 0800 055 4969
  • Customer Service Email: Customer.service@uknova.co.uk
  • Customer Relations Email: Bistanikesh899@gmail.com

We usually arrange repair appointments within 24 to 48 hours.

What’s Included in Your Uknova Plan?

Your Uknova plan provides:

  • Unlimited repair visits and callouts for appliances covered during your 12-month plan
  • All labour costs covered
  • Replacement parts provided when available
  • Engineer appointments typically booked within 24 to 48 hours after fault report
  • Coverage includes mechanical and electrical faults

What’s Not Covered?

The following are not covered by your Uknova plan:

  • Cosmetic damage or normal wear and tear
  • Faults existing prior to your plan start date
  • Damage caused by misuse or unauthorised repairs
  • Appliances over ten years old at plan start
  • Damage caused by floods, fires, or other natural disasters

Service Area

Uknova currently serves mainland UK postcodes. For remote areas, response times may be longer. Please contact us to confirm your location’s coverage.

Response Times

Uknova engineer visits are generally scheduled within 24 to 48 hours, excluding weekends and public holidays.

Plan Exclusions & Prohibited Use

The following are excluded from Uknova cover:

  • Damage or faults existing before your plan started
  • Damage caused by neglect, misuse, or tampering
  • Repairs unrelated to normal appliance operation
  • Illegal or fraudulent use of our services or website
  • Appliances used contrary to manufacturer guidelines

If any of these exclusions apply, your plan may be cancelled without refund or further support from Uknova.