Privacy and cookie Policy

Privacy and Cookie Policy -

At Uknova, protecting your privacy is a priority. This policy explains what information we collect, how we use it, and how we keep it safe.

1. Who We Are Uknova is a UK-based appliance repair and service company.

2. What Information We Collect We may collect the following data from you:

  • Your name and contact information
  • Payment details
  • Records of your service plans and repair history

3. How We Use Your Information Your data helps us to:

  • Manage and process your service plans
  • Arrange repairs and provide support
  • Communicate important updates and information
  • Fulfil legal and regulatory requirements

4. Third-Party Providers We partner with trusted third-party services (such as Stripe for payments and Namecheap for hosting) to process transactions, run our website, and analyse site usage. We do not sell your personal information.

5. Cookies Our website uses cookies to improve user experience and site performance. You can manage cookie preferences via your browser settings.

6. Your Rights You can at any time:

  • Request access to the personal data we hold about you
  • Ask for corrections or deletion of your data
  • Withdraw consent for marketing communications

To exercise these rights, please contact us at:

  • Customer Service Email: Customer.service@uknova.co.uk
  • Customer Relations Email: Bistanikesh899@gmail.com
  • Phone: 0800 055 4969

7. Sharing Your Data We may share your information with:

  • Service providers (payment processors, hosting platforms)
  • Law enforcement or regulators when legally required
  • Marketing partners, but only with your consent

8. Data Retention We keep your data only as long as necessary to:

  • Deliver our services to you
  • Comply with laws and regulations
  • Resolve any disputes or issues

9. Children’s Privacy Our services are not intended for anyone under 16 years old. We do not knowingly collect data from minors.

10. Data Security We take strong measures to protect your information but cannot guarantee absolute security during transmission.

11. International Data Transfers Some data may be stored or processed outside the UK or European Economic Area. When this happens, we ensure appropriate safeguards are in place.

12. Updates to This Policy We may update this privacy policy from time to time. Any changes will be posted here with a revised date.

13. Contact Us If you have questions about your data or this policy, please get in touch:

  • Customer Service Email: Customer.service@uknova.co.uk
  • Customer Relations Email: Bistanikesh899@gmail.com
  • Phone: 0800 055 4969